DDO follows particular steps in an effort to promote healthy service models and best practice from manufacturer to buyer to service provider to the end user.
These steps include:
- DDO requires the Buyers to complete a questionnaire to find out what provision methods are in place through the Buyer and their partners
- Buyers will complete (or it will be completed for them over the phone) the same questionnaire for every 500 products or more ordered at the same time OR every 6 months between orders (whichever applies to the particular Buyer).
- The results will be reflected in a Buyer Progress Tracking Sheet
- DDO will advise Buyers of apparent shortcomings and will suggest improvement actions (with references to WHO guidelines and other publications)
- Every 2 years DDO will provide a report to the Buyers describing their progress toward responsible provision. The progress will fall within either Green, Amber and Red categories depending on the service provision structure of each individual Buyer.
Buyer review and development process
- Buyers with Green standard may continue to order their products while being assessed for continued best practice in service provision
- DDO will give standard and specific guidance to buyers who fall below “Green” threshold
- If the Buyer assessment result falls within the “Amber” level, the buyer agrees to a schedule by when the level will be upgraded to Green (preferably within less than one year)
- Buyer will be re-evaluated following the scheduled time. If a delay has been caused by unavoidable circumstances, a new schedule will be developed
- The Buyers that fall within the “Red” level will be advised of a course of action which will eventually advance them from “Red” to “Amber” to “Green” level. Once the Buyers achieve “Amber” level, buyer may start ordering while continuing to improve to achieve “Green” level
- Where a “Green” threshold is not achieved within the prescribed time with guidance from DDO and the WHO guidelines the buyer will be re-evaluated.